Outfit My Home Free Shipping Policy
We offer free shipping on every item listed on our site, which means we pay the shipping for you. Unlike most other furniture sites, we do not charge ANY oversize or additional fees for standard shipping. Free Shipping is to the contiguous 48 states of the United States only. Additional Fees will apply to Hawaii and Alaska orders. Insurance is included on all shipments to provide maximum protection for your order.
Small items (less than 150lbs and not oversized)
Will ship via ground service and will not normally require a signature unless otherwise specified. Items will be left at your doorstep or inside your commercial address by USPS, FedEx or UPS.
Large items (usually over 150lbs or oversized)
Will ship via freight service with curbside delivery. This means your order will be dropped off on the curb and it will be your responsibility to bring it inside your house, unpack, assemble (if required) and clean up. In some cases, the freight company truck driver will need your help to unload your furniture. Freight companies normally only deliver Monday-Friday during normal business hours. They will call you before delivery to schedule a time window that works with you.
All orders that ship via freight will be placed on a pallet, strapped down, and shrink wrapped with extra padding with as much care as possible. Due to the size and weight constraints, machines such as forklifts and pallet jacks will move the furniture from place to place until it arrives at your destination. This process can add extra lead time because it is such a labor intensive process. These deliveries are standard with a "curbside delivery".
If any additional services are required such as expedited shipping, White Glove delivery, weekend delivery, etc.. please contact us before placing your order to receive an accurate quote of additional charges. Quotes will be specific to each order depending on region, elevator access, weight, time of assembly, etc. Please allow an extra 1-2 weeks for White Glove deliveries. It will be the responsibility of the customer to pay for any additional services.
Combined purchase discounts may be available for multiple purchases that will be shipped to same address. Please contact us to see if you may qualify.
We will ship your product as it becomes available. Please allow 3-15 business days after your order is placed to prepare your shipment. We will make every attempt to notify you if we cannot meet the standard handling time. Normal shipping transit times for U.S. orders are roughly 5-7 business days for small items and 10-14 business days for large items.
Our dear Canadian customers, please contact us prior to placing an order for an accurate quote of any additional charges. The buyer will be responsible for any customs clearance and applicable taxes and duties. Handling and shipping time may be longer than standard U.S. orders.
If you have any questions about your delivery, feel free to email us at firstname.lastname@example.org